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itslearning Ideas Portal - Ideas
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I think you need to improve your support ticket system, a resquest takes too long to be solved
Posted by Jose Alconchel on Jan 16, 2011 02:20 AM PST in Itslearning ideas portal | Active
It takes too long to resolved a ticket, bear in mind that when someone send a support request, is because there are users behind waiting for the solution, and the more it takes to be resolved, the more that the users stop using the software....
